There are so many activities that most employees have to do themselves which are low in intricacy and time-consuming.
Such as – scheduling meetings across calendars; reserving meeting rooms, posting hours, requesting time off; giving auto-response to the customer queries on the website; etc.
A significant impact on concentration and productivity is the collective breaks one takes from the work to get organized.
Yet this is exactly the case of usage that a bot can manage with natural language processing capabilities. Here chatbots can be used to enable employees to reduce the response time of these tasks significantly.
Businesses are integrating chatbots as an alternative to customer support professionals as well. It’s good in this pandemic to stay connected with your customers with the help of chatbots.